Michelle Taylor T/A Shelley Taylor Counselling believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and is committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how I may collect Personal Data about you. It also explains some of the security measures I take to protect your Personal Data, and tells you certain things I will do and not do. You should read this policy in conjunction with the Website Terms.
When I first obtain Personal Data from you, I will give you the opportunity to tell me if you do or do not want to receive information from me about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing to the address below. Some of the Personal Data I hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
WHAT INFORMATION I COLLECT
The main pieces of information I collect are:
• Mobile phone number
• Email address
• Postal address
WHEN I COLLECT YOUR INFORMATION
There are a few occasions when I might collect information from you. These include when:
• You first call or email to make an enquiry about my service; or to make an appointment
• You give me this information face-to-face if we meet on any occasion
• You attend your first session and sign our Therapy Agreement
• You give me via a contact form, comment boxes or payment facility on this website.
I will not collect this information from you at any other time.
HOW I COLLECT YOUR INFORMATION
I collect information in the following ways:
• When you give it to me DIRECTLY
• When you contact me via this website
• When you make payments via this website
I do not collect your data in any other way. I will only ever get it from you.
HOW I PROTECT YOUR INFORMATION
I am an experienced psychotherapeutic counsellor, fully trained in the importance of maintaining confidentiality. I go to great lengths to keep all your information safe. I invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. I make sure I manage it in accordance with my legal responsibilities under applicable data protection laws.
However, no internet-based platform, including email, is 100% secure, so I cannot be held responsible for unauthorised or unintended access that is beyond my control. When we communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. I remain mindful of this and ensure that I do everything in my capability to protect your personal information.
HOW I USE AND PROCESS YOUR INFORMATION
After I have received your information, there are a few ways in which I might use it to ensure I give you the best possible service. They include:
• To help to identify you when you contact me
• To contact you to make, confirm, cancel or reschedule appointments
• To respond to any queries or complaints that you raise
• If I have a legal obligation to use or disclose information about you for instance, where I am ordered by a court or regulatory authority
• For any other purpose to which you agree
HOW I KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT
I want you to know that I will never sell or pass on your personal information to third parties for their own purposes.
As all therapists are required to keep appropriate records of their client work, I keep some brief notes of your sessions. The notes are fully
HOW I RETAIN YOUR INFORMATION
My professional insurance requires that all client records are kept for 5 years after which time they will be destroyed.
HOW I WILL COMMUNICATE WITH YOU
I will only ever communicate with you via email or text message, outside of our face to face sessions.
VISITING THIRD PARTY WEBSITES
I do not provide any personally identifiable client Personal Data to any advertisers or third-party websites.
I exclude all liability for loss that you may incur when using any third party websites.
Like most websites, I use ‘cookies’ to help us improve how I create, and how you use, this site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.
WHAT YOUR RIGHTS ARE
I want to make sure you’re in control of how I use and keep your information.
You have the right to:
• be told how your personal information will be used;
• request a copy of the information I hold about you;
• update or amend the information I hold about you if it is wrong;
• change your communication preferences at any time;
• ask me to remove your personal information from my records (see ‘How We Retain Your Information’ above);
• request an electronic copy of your personal information be sent to you, or another
• raise a concern or complaint about the way in which your information is being used.
If you would like access to the Personal Data that I hold about you, you can do this by emailing us at email@example.com or writing to the address noted above.
I aim to keep the Personal Data I hold about you accurate and up to date. If you tell me that I am holding any inaccurate Personal Data about you, I will delete it or correct it promptly.
You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/